This article describes how to save an email as an attachment.
Important: If you are using Outlook for Windows or Outlook Web App the email will be saved in MSG (.msg) format; if you are using Outlook for Mac or saving the email in webmail on a mobile device, it will be saved in EML (.eml) format. Support agents can convert email from one format to another so either of them is acceptable.
Note: It is recommended to .zip the .msg files if you're sending them to Support for investigation.
For Microsoft Outlook 2010/2013/2016/2019/2021/365 for Windows:
If you're using Outlook as part of your Microsoft 365 subscription, there's a handy feature you might find useful. It's called the Specials button, and it allows you to compose a new message with this message attached as an MSG file.
Open the email message you want to forward as an attachment and click the three dots icon to the right of the Reply/Forward buttons.
Select Forward as Attachment and compose your new message with the attached original email file.
There are 2 ways to save the email in .msg in Outlook for Windows:
The first way is to drag and drop the email to the desktop, this will convert the email to .msg format
The second way is to:
Double-click and open the email message that you want to save in .msg format.
Click the File tab and then click Save As.
Browse to the file location where you want to save the file.
Enter a name for the file in the File name field.
Click the Save as Type drop-down menu and then select Outlook Message Format (*.msg).
Click the Save button. The email message will be saved in .msg format.
