What does Remote Assistance Session cover?

Venture Domain Hosting is Asia's first Web Hosting company to provide remote assistance to our selected customers.

Our Remote Assistance Session typically covers the following:

1. Guiding customer to configure their computer email client, which includes Outlook, Windows Live Mail, Outlook Express and Thunderbird.

2. Guiding customer to configure their computer FTP client software, including FileZilla and FlashFXP.

3. Website maintenance

4. Website building training
   

Please note that our customer support is provided to answer server-related and account-related questions. Questions related to users' device-related questions will be based on a case-to-case basis.

You can Request a Remote Assistance Session.

Please email support@vdomainhost.com.sg if you have any questions. 

Note

1. By providing the TeamViewer ID and Password, a customer gives consent to access the respective PC/Notebook during the Teamviewer session.

2. The Teamviewer session may be recorded for reference.

3. The customer is advised to be present at the respective PC/Notebook during the Teamviewer session.