If you are having problems connecting to your site or accessing your site's services, our customer service support consultant may ask you to perform a "traceroute" to make sure there isn't a connectivity problem. A traceroute shows the route you take over the internet to reach your site at our servers. Information on what routers or back-bone providers you pass through can help us diagnose the problem.
You can perform a traceroute in the following ways:
Windows Operating System:
Click on the "Start" menu and select "Run..."
Type "cmd" (XP/2k/NT) or "command" (95/98/Me) and hit enter. A command window will come up.
Type the following command in the command window: "tracert -d -w 30 yourdomainname.com" (remember to replace yourdomainname.com with your actual domain name)
You will see something like this:
c:\> tracert -d -w 30 yourdomainname.com
Tracing route to 11.1.0.1 over a maximum of 30 hops
---------------------------------------------------
1 2 ms 3 ms 2 ms 157.54.48.1
2 75 ms 83 ms 88 ms 11.1.0.67
3 73 ms 79 ms 93 ms 11.1.0.1
Trace complete.
You can copy and paste this into an email by selecting the upper-left hand icon and selecting "Edit -> Mark"
You can now "select" the text of the window using your mouse cursor. Select the text of the results and hit "enter". This will put the text on the clipboard. Use ctrl+v to put the results into an email.
Email to support@vdomainhost.com.sg your output.
Mac OS X
Open up the terminal app from under Applications/Utilities.
In the new terminal window, type the following command: "traceroute -n -w30 yourdomainname.com".
bash$ traceroute -n -w30 yourdomainname.com traceroute to yourdomainname.com (64.21.152.4), 30 hops max, 40 byte packets
1 10.20.21.1 2.377 ms 1.895 ms 1.305 ms
2 192.168.1.1 3.215 ms 3.277 ms
3.136 ms 3 208.205.249.1 38.945 ms 39.932 ms 47.581 ms
4 208.205.249.254 42.454 ms 40.777 ms 41.213 ms
5 208.238.204.1 42.051 ms 41.751 ms 103.602 ms
6 157.130.182.89 43.974 ms 44.434 ms 45.373 ms
7 152.63.105.150 46.038 ms 44.47 ms 50.557 ms
8 152.63.107.238 45.388 ms 44.655 ms 43.802 ms
9 152.63.2.134 45.451 ms 45.969 ms 91.765 ms
10 152.63.0.178 123.742 ms 124.14 ms 123.74 ms
11 152.63.23.130 123.571 ms 123.188 ms 126.214 ms
12 152.63.99.181 122.7 ms 122.453 ms 129.102 ms
13 157.130.60.182 131.246 ms 126.122 ms 161.694 ms
14 64.21.152.4 135.973 ms 133.628 ms 126.66 ms
You can copy and paste this into an email by selecting the text with your mouse cursor and hitting command+c. This will copy the text to the clipboard. Paste it into an email using command+v.
Email to support@vdomainhost.com.sg your output.
UNIX/Linux/Etc
Open a shell.
Follow the steps listed above for Mac OS X. (Please note that some Linux systems may need the traceroute command performed from root with the -I option)
Copy and paste the output into an email.
Email to support@vdomainhost.com.sg your output.
