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Billing Policy

Venture Domain Hosting (referred hereinafter as 'Venture Domain Hosting', 'VDH', 'our', 'we' and 'us') is a web hosting company. All accounts on our web servers are subject to the Billing Policy as described in this document. Under this Billing Policy, your placement of information on our servers is an acknowledgement that you have read, understand, and agree to be bound by the terms and conditions below.

This billing policy applies to all Venture Domain Hosting services.

All accounts are set up on a pre-pay basis.

Payment is accepted in Singapore Dollars.

Payment is accepted in the following methods :

  1. Local Bank or TTY Transfer (POSB, DBS, OCBC) -SGD

  2. Paypal - USD / SGD

  3. Crossed Cheques-SGD

All hosting accounts are activated for a minimum of 1-year period.

All Venture Domain Hosting accounts are billed in yearly cycles.

Termination of service must be submitted via email only 30 days prior notice.

The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Venture Domain Hosting in writing for a request for termination of services.

All accounts will terminate on the last day of the month. If the two weeks notice is not sufficient to cover the current month, your account will be terminated at the end of the following month.

Once Venture Domain Hosting has processed your order, your server configuration information will be sent to you via E-mail 1 working day after clearing your payment.

You will be billed via email 31 days before the actual due date. Venture Domain Hosting appreciates account payment for being on time. Any account not brought current within a week (7 days) of the e-mail notice or exceeding this time frame in any way is subject to suspension.

A late payment charge will be chargeable on each overdue invoice not paid. An additional Re-Activation fee per account is payable to reactivate the suspended account. An additional Re-Activation fee is payable to reinstate any terminated account. 

The Client bears full responsibility for ensuring that payments for outstanding bills are received by Venture Domain Hosting on or before the Due Dates as stated in the issued Sale Invoices. Any Account that is past due is subject to service suspension and deletion. A reinstatement fee will be applied to any suspended services over and above normal hosting charges that are due for the period of suspension. Any disputes should also be brought forward within the month of invoice billing to Venture Domain Hosting' prompt attention. Please submit all disputes to finance@vdomainhost.com.sg

Venture Domain Hosting assumes no responsibility for any non-delivery of invoices or reminders. All reminders shall be deemed to be sent by Venture Domain Hosting:

If by e-mail, by properly inputting the e-mail address and noting that the reminder has been transmitted by Venture Domain Hosting reminder system.

Venture Domain Hosting reserves the right to suspend and/or terminate any services and/or hosting accounts if the customer fail to make payment on time. We will first issue a reminder via email if the customer fails to make payment within the stipulated period. After which if a customer still fails to make payment after the first reminder, we will issue a 'Final Reminder' via email before we take any action. If the customer still fails to respond after the final reminder is made, we will suspend the customer's service(s) and/or hosting account until payment is made again to us.

Venture Domain Hosting reserves the right to change prices at any time, unless other terms have been agreed upon.

Venture Domain Hosting reserves the right to change the terms, conditions, and notices under which this terms is offered. No prior notice may be given.

Orders are not binding on Venture Domain Hosting unless accepted by Venture Domain Hosting. Acceptance of an order occurs when service is activated. Acknowledgment of receipt of an order does not constitute acceptance of the order by Venture Domain Hosting.

Prices and configurations shown are subject to change without prior notice at any time before acceptance of Customer's order. Venture Domain Hosting is not liable for any typographical errors or omissions and mistakes on quotations or prices.

If you have any further enquiries about your billing, please feel free to email finance@vdomainhost.com.sg