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Using TeamViewer for Remote Assistance

TeamViewer is an easy and friendly desktop sharing software. Our Remote Assistance Session Team use it to remotely assist customer's desktop to give online assistance all without worrying about firewalls, IP addresses and NAT.

Please download a free copy of TeamViewer

Please email the following after installing TeamViewer:

  • TeamViewer ID
  • TeamViewer Password

The Remote Assistance Session is not an entitlement and not part of the web hosting package.


The Remote Assistance Session will be recommended to the customer on a case-by-case basis by the datacentre.


Scheduling will be done according to the datacentre timeline. 

Advance booking of 2 working days is needed to Request for a Remote Assistance Session.

Our Remote Assistance Session Team will arrange a Remote Assistance Session to remotely assist you.

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