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Getting help

Email/Helpdesk Ticket Support

The most efficient way to get all questions and concerns addressed is by emailing our highly-skilled engineers at

Please contact Call Centre at (+65) 6100-8347 and leave your particluars if you like to request a call back from our consultants by phone.

Please provide your main account domain and username, as well as a step-by-step outline of how we may reproduce your problem -- including any login information that may be needed to review your situation when submitting any new support ticket.

We ask that you please refrain from submitting multiple tickets regarding any single issue as this will prevent our staff from providing support as efficiently as preferred. It could also delay resolution, as each reply will place your ticket at the bottom of the queue.

It is best to use a third-party email provider like Gmail, or the email address given to you by your Internet Service Provider, as your contact email address . If your server is having problems, chances are that you will not be able to access the email address on that server, and therefore won't receive our support team's responses.

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